Haven't even gotten my gear yet and I love these guys already. I have this shoot coming up this weekend, very important (aren't they all?) and I had a set of hard to find, in-demand lenses confirmed. Then, the shoot got changed and I had to cancel with five days to go. They were suuuuper cool about it, very understanding. Then, the shoot was back on and I scrambled, got ahold of them again and, like before, they were very cool, "No problem," and got me the package again.